Refund policy
Return Policy – 48 Hours Only
We have a 48-hour return policy, which means you must request a return within 48 hours after delivery.
To be eligible for a return:
Product must be in the same condition as received
Unused, unworn, and unaltered
With original packaging, tags, and accessories
Proof of purchase is required
📩 To start a return, email: connect@burnora.com
Returns requested after 48 hours of delivery will not be accepted.
Return Address:
Marketyard Studio, Sainagar, Kondhwa, Pune – 411048
Items sent without prior approval will not be accepted.
Damaged / Defective / Wrong Product
If you receive:
Damaged product
Defective product
Incorrect item
You must inform us within 48 hours of delivery with:
Order ID
Clear unboxing video or images
Photo of packaging & shipping label
Description of the issue
After verification, we will offer:
Free replacement, or
Full refund to original payment method
Claims without proof or raised after 48 hours may be rejected.
Non-Returnable Items
The following items are not eligible for return or refund:
Used or partially used products
Personal care / hygiene-sensitive goods
Custom or personalized products
Sale / discounted items
Gift cards
Flammable or hazardous goods (including lighters and fuel-based products) once used or opened
Important – Flammable Products Clause
For safety and regulatory reasons:
Lighters and other flammable items cannot be returned if opened or used
Returns are accepted only if the product is unused and in original sealed condition
Damage caused due to misuse, refilling, or improper handling will not be covered
Exchanges
We do not provide direct exchanges.
To get another product:
Return the original item (if eligible)
Place a new order after approval
Refunds
Refunds will be initiated within 7 business days after approval
Credited to the original payment method
Bank processing may take additional time
If more than 10 business days have passed after approval, contact:
📩 connect@burnora.com
Cancellations
Orders can be cancelled within 12 hours of placement
Once dispatched, orders cannot be cancelled
Prepaid dispatched orders are non-cancellable
How to Raise a Return Request
Email: connect@burnora.com
Include:
Order ID
Images / video
Reason for return
Requests after 48 hours will not be accepted.